Frequently asked questions
Orders & Shipping
Where do you ship to?
We currently ship to [list countries/regions]. If you're unsure, feel free to contact us before placing your order.
How long does delivery take?
Orders are usually processed within [X] business days. Delivery times:
- UK: [X–X days]
- International: [X–X days]
How much is shipping?
Shipping costs are calculated at checkout based on your location and order size.
Can I track my order?
Yes. Once your order is dispatched, you’ll receive a tracking link via email.
What if my order hasn’t arrived?
Please allow the full delivery window. If it’s still missing, contact us and we’ll look into it.
Can I change or cancel my order?
If your order hasn’t shipped yet, we may be able to help—contact us as soon as possible.
I entered the wrong address—what should I do?
Get in touch immediately. If the order hasn’t been dispatched, we’ll update it.
Payments & Security
What payment methods do you accept?
We accept major debit/credit cards and secure payment providers such as [PayPal, Stripe, etc.].
Is my payment information secure?
Yes, all transactions are encrypted and processed securely.
Returns & Refunds
Return policy?
We accept returns within [X] days of delivery, provided items are unused and in original packaging.
How do I return an item?
Contact us with your order number and reason for return and we’ll guide you through the process.
Do you offer refunds or exchanges?
We offer [refunds/exchanges/store credit] depending on the situation.
Who pays for return shipping?
Customers are responsible for return shipping unless the item is faulty or incorrect.